Contact
There is one inbox and no contact form. Pick the route below that fits what you need; most billing tasks do not need an email at all.
Questions about your account or billing
Email us at support@accessibilitypro.app Send it from the address on your account, and if it is about a particular scan, include the report's address.
Invoices, payment method, cancellation
On a paid plan, open Billing on your account page. It takes you to the Stripe customer portal, where you can download invoices, change the card on file or cancel.
Volume
The largest plan on the pricing page covers 150,000 pages a month. If you need more, tell us roughly how many pages and sites, and we will quote it: support@accessibilitypro.app
Security vulnerabilities
Read the disclosure guidance on the security page first. It says what to include and what not to test.
Your site blocks the scanner
If a firewall, bot protection or an IP-restricted login refuses our scans, send your security team the page on allowing the Accessibility Pro scanner. It lists exactly what to allow and nothing more.
A barrier on this website
If something on accessibilitypro.app does not work with your keyboard, screen reader or other assistive technology, the accessibility statement explains how to report it and what details help.